Tuesday, April 8, 2008

Mermaid vs. Clown

Starbucks launching "everyday" coffee in U.S.

By Lisa Baertlein (Posted Tuesday, April 8, 2008 5:51 a.m. EDT. http://www.reuters.com/article/domesticNews/idUSN0724962020080408

LOS ANGELES (Reuters) - In a bid to reinvigorate lackluster U.S. traffic, Starbucks Corp will introduce a new, everyday brew called Pike Place Roast on Tuesday and for 30 minutes will hand out free 8-ounce (240 ml) samples.

Free cups of the new coffee, which the company said has a smoother flavor and finish, will be available starting at 9 a.m. on the West Coast and noon on the East Coast at all its roughly 7,100 company-operated U.S. stores.

"It is the best coffee that we have created, maybe, in our history," Chief Executive Howard Schultz said on a call with reporters on Monday.

Andrew Linnemann, Starbucks master coffee blender, said in a separate call that Pike Place and Pike Place decaffeinated would be offered daily, along with a third bold-style brew from a rotating list.

Starbucks had previously served a different coffee each week, which Linnemann said was confusing to some customers. With Pike Place, Starbucks will deliver drip coffee that is the same, regardless of the day or location.

The company is also focusing on freshness, using freshly ground beans and brewing coffee in smaller batches, with the coffee getting from roaster to sale in seven days.

Linnemann declined to reveal the source of the beans used in Pike Place, named for the company's original outlet in Seattle and which will sell for $9.95 per pound (450 grams).

The new brew will roll out in domestic markets only and Linnemann said Starbucks was evaluating what brews would be best for international markets.

Traffic in U.S. Starbucks stores has slowed in recent months amid a broader economic downturn and stiffer competition from companies such as McDonald's Corp, which is aggressively targeting the specialty-brewed coffee market that Starbucks helped establish.

Last year, the efforts of McDonald's got a boost when Consumer Reports rated the hamburger joint's drip coffee best.

Tasters from the consumer magazine said of McDonald's brew: "Decent and moderately strong. Although it lacked the subtle top notes needed to make it rise and shine, it had no flaws."

Starbucks got a harsher review, with tasters calling its coffee "strong, but burnt and bitter enough to make your eyes water instead of open."

Schultz said Starbucks was going back to its roots with Pike Place after years of focusing on espresso.

"This is not about competition, this is about Starbucks. What others are doing is not the story," Schultz said.

Monday, March 31, 2008

Faces

It should go without saying that in order to open a successful coffee shop, one first needs to find a steady supply of good coffee. Sounds like an easy task. In reality, it is a vitally important and somewhat complicated process. We at Jamani Java tried the products of at least four coffee roasters before settling on our supplier.

The selection process starts with taste. The coffee has to taste good. But several other factors are just as vital: consistency, delivery, support, knowledge, long-term vision, technology, billing, and faces. Yes...faces. Our supplier met or exceeded all of our expectations in each of these areas, but they especially excel at faces.

Whenever we call or visit, the people are friendly, kind, and seem genuinely excited to see us or hear from us. That's what "faces" is all about. Our "faces" have names like Mark, Sergio, Logan, Neal, Colleen, and Aaron. They take our orders, deliver our supplies, answer our questions and make suggestions with smiles and genuine care and that is what makes a supplier worth keeping.